Hype StackHypeStack

Refunds Policy

The honest version of how refunds work for Hype Stack purchases.

Last updated: August 3, 2026

The short version

Packs and templates are source code. The moment you download one, you have the whole thing, and there is no way to give it back. That is why we can't offer "changed my mind" refunds the way a shoe store can. But if something is genuinely broken on our side, we will fix it or refund you. Details below.

We know it might not fit

Every codebase and team is different, and a pack that is perfect for one project can be wrong for another. We would rather lose a sale than have you stuck with code you can't use. So before you buy, you can check the fit for free:

  • Try the live previews. Every pack in the marketplace has an interactive preview and demo media, so you can click through the actual feature before paying.
  • Start with the free template. The base Hype Stack template is open source. You can build on it and see how the stack feels before spending anything.
  • Ask us first. Not sure a pack works with your setup? Email contact@hype-stack.dev before buying and describe your project. If we don't think it fits, we will tell you straight and point you elsewhere.

When we do refund

Email us within 14 days of purchase and we will refund you if:

  • A pack does not install or work as documented, and we can't get it working for you within a reasonable time. We will try hard to fix it first, because that is usually faster for you too.
  • You were charged twice, or bought the same pack twice by accident.
  • You bought the wrong pack and haven't downloaded or installed it yet.

When we can't

Once code is downloaded, a refund would mean you keep the product for free, so we can't refund purchases because you changed your mind, your project was cancelled, or you moved to a different stack. We know that can sting, which is exactly why everything above exists: previews, the free template, and a real human answering pre-sale questions.

How to reach us

Hit a problem, or want a refund under the terms above? Include your order email and a short description of what went wrong, and we will get back to you quickly: